Refund policy

Full refund within 7 days of purchase if the QR code has NOT been activated on a device. Once the QR code is activated on a phone, refunds are: (a) pro-rated based on unused days for service-quality issues, less a US$2 processing fee; (b) NOT issued for device-incompatibility issues, because you affirmed at checkout that you had verified your phone supports eSIM, and an activated eSIM cannot be reused on another device. To request a refund, email admin@telebox.vn from the address used at checkout, including your order number. Eligible refunds are issued via the original payment method within 5-10 business days.