Privacy Policy
Last updated: 2026-11-03
This Privacy Policy explains how Telebox ("we") collects, uses, and protects your personal data when you use simvietnam.telebox.vn. We minimize data collection and never sell or rent your data to third parties.
1. Data we collect
When you check out, we collect: your name, email address, optional phone number, country, and preferred language. We collect your IP address and basic browser metadata for fraud prevention. We use Plausible Analytics, which is cookie-free and does not use advertising cookies, for aggregate page views. Google Analytics 4, Google Ads, the Meta (Facebook/Instagram) pixel, and the TikTok pixel are analytics and advertising cookies. They stay off until you accept them in the cookie banner, under Vietnam Decree 13/2023. If you accept, those tags measure visits and ads and share that usage data with Google, Meta, and TikTok. If you reject, they do not load.
2. How we use your data
We use your email to deliver your eSIM QR code and order confirmation, and for support correspondence about that order. We use your name and country for customer-support context. We use your phone number, if provided, only to contact you about urgent order issues. We do NOT use your data for marketing emails unless you explicitly opt in.
3. Payment data
Payments are processed by PayPal. We never see or store your card number, CVV, or PayPal password. PayPal's privacy policy applies to the payment data they handle on our behalf.
4. Data sharing
We share necessary data with Viettel and Vinaphone (the carrier) to provision your eSIM — typically just an order ID and the eSIM allocation. We share data with PayPal to process payment. We share data with Resend for transactional email delivery (your QR code email). We do not sell personal data to data brokers. After you accept analytics and advertising cookies, Google, Meta, and TikTok receive the usage events described in the cookie section. They receive nothing from those tags if you reject.
5. Data retention
We retain order data for 7 years for tax and refund-dispute purposes, in line with Vietnamese accounting law. You may request deletion of your data at any time after the 7-year retention period, or earlier if no active order exists. Email admin@telebox.vn to request deletion.
6. Your rights
Regardless of your country of residence, you have the right to: access your personal data, correct inaccuracies, request deletion (subject to retention period above), and request a portable copy of your data. EU residents have additional rights under GDPR. Korean residents have rights under PIPA. Chinese residents have rights under PIPL. To exercise any right, email admin@telebox.vn from your registered address — we respond within 30 days.
7. Cookies
Necessary cookies keep your locale preference, secure the admin panel for our staff, and maintain the Payload CMS session. They do not ask for a separate choice. Analytics and advertising cookies (Google Analytics 4, Google Ads, Meta, TikTok) stay off until you accept them. The banner defaults to denied for analytics storage, ad storage, ad user data, and ad personalization (Vietnam Decree 13/2023). Your choice is stored for 180 days in a first-party cookie named sv_consent. Clear that cookie and the banner shows again. Plausible Analytics does not set an analytics or advertising cookie.
8. Children
The Service is not intended for anyone under 18. We do not knowingly collect data from minors. If you believe a minor has used the Service, contact us and we will delete the data.
9. Security
We encrypt data in transit (HTTPS/TLS 1.2+) and at rest. Our admin access requires two-factor authentication. We undergo periodic security review by our parent Telebox engineering team. In the event of a breach affecting your data, we will notify you within 72 hours.
10. Changes
We may update this policy. Material changes will be communicated by email to active customers and posted here with a new "last updated" date.
11. Contact
Privacy questions or rights requests: admin@telebox.vn. Mention "privacy" in the subject line for fastest routing.